Shark Steam Mop Complaint

Shark Steam Mop Complaint

ADVERTISEMENT

AWFUL CUSTOMER SERVICE - SHARK STEAM MOP PRO


This is by far the WORST company in North America. Their customer service is awful, rude, ignorant and flat out disrespectful. The product is mediocre at best. My steam mop broke after a few months, they offered some great $1.07 shipping and in 3-5 days it would be here. I only wish it were that easy. They mishandled the order and it took three times as long for the product to arrive. Granted I paid $150.00 for a mop and they acted like I should be so grateful to them for a warranty. I contacted their customer service reps and was not only degraded but treated like trash. Their supervisor was hostile and should be out of a job. They blamed me for THEIR error and tried to push blame everywhere else because their original agent incorrectly set-up a shipment. After calling the shipping professional who confirmed Euro-Pro's error, I contacted Euro-Pro (Shark's company) and informed them of my findings. I was treated fouly and talked to like a child being scolded at recess. This company needs to re-evaluate their customer service motto and treat the customers who are buying their products like they are valued and respected. Did they forget that without the customers they wouldn't have jobs? As a customer who once loved their products and owned quite a few, I will never be back to support this company again.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Shark Steam Mop
SUBMIT a ticket
for Shark Steam Mop
WATCH videos
for Shark Steam Mop
More Shark Steam Mop Reviews and Complaints MORE reviews and complaints
for Shark Steam Mop

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Shark Steam Mop reviews


Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team