Shark Steam Mop Consumer Complaints All Reviews

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Shark Steam Mop Reviews

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  • AWFUL CUSTOMER SERVICE



    This is by far the WORST company in North America. Their customer service is awful, rude, ignorant and flat out disrespectful. The product is mediocre at best. My steam mop broke after a few months, they offered some great $1.07 shipping and in 3-5 days it would be here. I only wish it were that easy. They mishandled the order and it took three times as long for the product to arrive. Granted I paid $150.00 for a mop and they acted like I should be so grateful to them for a warranty. I contacted their customer service reps and was not only degraded but treated like trash. Their supervisor... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    SharkAter1's Picture   SharkAter1    0 Comments   Comments
  • Shark Steam Mops are a Huge Disappointment!



    Months ago I submitted an inquiry about my Shark Professional Series Steam Mop. (Model:S3601A) to www.sharkclean.com. Got no response. I sent a second. No response. I called and called the customer service department and could never get anyone to answer. I resorted to leaving messages. I never received so much as a word in return. I had purchased my steam mop only several months before it stopped working. I raved over it! I understood why my friends had persuaded me to purchase one. I took the best care of it. I was careful to use it strictly according to the manual. The first thing it... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Paullou's Picture   Paullou    0 Comments   Comments
  • Shark steam mop WARNING



    I have had my shark steam mop for about a year. I turned it on this morning to use and I heard a pop. The steam stopped. I listened for a moment then all of the sudden there was a loud sounded like explosion and the floor piece blew off across the floor. It was a big surprise to see that happen. I know people in the past that have had their steam mop stop working and they took it apart I saw that the small tube that sends the water through came off. I'm not sure if this is what happened to mine I didn't open the case. But this is unsafe. More...
    (Miscellaneous)
    deshaw's Picture   deshaw    1 Comments   Comments
  • Shark broken steam mop again



    My first one broke the first month of use, it just would not turn on at all. My second one stopped making steam after about 8 months. They said the heating element must be dead, which cannot be fixed. luckily, I was still under the 1 year warranty and am now waiting for my 3rd one. Customer service was fine, and they will replace for a dollar plus tax. I hope this one won't break so soon, as the 1-year warranty is almost up. This steam mop has been designed in a way that it cannot be fixed if it breaks, so once the warranty is up, just hope for the best. I find it easy to use as you... More...
    (Miscellaneous)
  • no good



    i bought the shark steam mop 2 months ago thinking it would be great i was very wrong ! i have a small baby who has started crawling and thought it would be great for killing germs and leaving my floors looking like new (as promised) after using this i still have to wash my floors with a mop there left looking dirty after the shark steam mop. i think this product is a rip off and there using false advertisement. this product cost me 120euro which took me a good while to save for. i think it is a disgrace it cost so much and still does not work right. it really was the worst thing i ever... More...
    (Shopping, Chain Stores)
    tanya12's Picture   tanya12    0 Comments   Comments
  • Poor Customer Service



    Purchased a Shark steam mop for a Christmas gift in 2010 for my 78-yo mother. Worked great for her until the following November (less than a year), when she was in the hospital with knee replacement and I was trying to clean her floors. No hot steam came out. I called Shark's customer service number and told the guy, who wrote down our info and said, well, try plugging it in and waiting, etc. Never worked. Then my mom, after recuperating from surgery, tried the mop again in February and it worked, once. After that, it's not worked again. She called and the customer service... More...
    (Repair Services)
    crestmag's Picture   crestmag    3 Comments   Comments
  • Don't Buy



    I purchased the Shark Steam Mop and it was just what I needed. I had it less than a year when the steam stopped working. My husband took it apart and saw that the hose which in enclosed in the steam part of the mop had frayed and came away from the part that makes the steam come out from the bottom. I wrote to Shark and told them what happened and they never got back to me. From reading all the reviews on this page it looks to me that they built the Shark not to last and avoid our complains in hopes that we will just buy a new one. In this day and age with the economy the way it is $120.00... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tgrphs's Picture   tgrphs    0 Comments   Comments
  • Handle Sucks



    I've had the mop for about half a year now and I have only used it about ten times. The handle has completely broken off of the mop. It is made of extremely cheap and brittle plastic, it's thin and hollow and now that it's broken is very sharp and has cut my hand open. Don't buy from Shark unless you want blood on your floors as you clean them. More...
    (Miscellaneous)
    BrokenHandle's Picture   BrokenHandle    1 Comments   Comments


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